File:Service Component Reference Model.jpg
Summary
| Description |
English: Service Component Reference Model
The SRM is composed of seven Service Domains: Customer Services; Process Automation Services; Business Management Services; Digital Asset Services; Business Analytical Services; Back Office Services; and Support Services Each Service Domain is decomposed into Service Types. For example, the three Service Types associated with the Customer Services Domain are: Customer Preferences; Customer Relationship Management; and Customer Initiated Assistance. Each Service Type is decomposed further into components. For example, the four components within the Customer Preferences Service Type include: Personalization; Subscriptions; Alerts and Notifications; and Profile Management |
| Date | |
| Source | FEA Records Management Profile, Version 1.0 |
| Author | FEA |
| Other versions | Image:SRM Overview.jpg |
Licensing
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This work is in the public domain in the United States because it is a work prepared by an officer or employee of the United States Federal Government as part of that person’s official duties under the terms of Title 17, Chapter 1, Section 105 of the US Code.
Note: This only applies to original works of the Federal Government and not to the work of any individual U.S. state, territory, commonwealth, county, municipality, or any other subdivision. This template also does not apply to postage stamp designs published by the United States Postal Service since 1978. (See § 313.6(C)(1) of Compendium of U.S. Copyright Office Practices). It also does not apply to certain US coins; see The US Mint Terms of Use. |
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| This file has been identified as being free of known restrictions under copyright law, including all related and neighboring rights. | ||
Category:CC-PD-MarkCategory:PD US Government#Service%20Component%20Reference%20Model.jpg Category:Federal Enterprise Architecture Category:Reference models Category:Customer relationship management Category:Diagrams uploaded by User:Mdd
